Faqs

We built Health Complaints Assist because we believe that it’s a service that people need. In Victoria, there are thousands of people who have been affected by medical treatment who do not know [...]

No. Health Complaints Assist helps you to build and format a complaint that you then send. For legal advice regarding a potential claim, you should speak directly to a lawyer.

Using the chatbot is 100% confidential. The information you supply will be securely stored. It will never be shared with anyone unless you specifically request or give permission for the [...]

In order to bring a claim for a fall, trip or slip in the supermarket you will need to prove: The supermarket has not taken reasonable care for your safety. You have suffered a permanent [...]

If you were injured on land owned or managed by a Victorian local Council you may be able to bring a claim which includes compensation for pain and suffering, medical expenses and economic loss. [...]

To bring a claim against your doctor, dentist, therapist or hospital you should contact a lawyer who specialises in medical negligence claims. For treatment that occurred in Victoria , you will [...]

Report the incident and your injury to your employer. Download the claim form here After you have completed the employee section, give the form to your employer to complete. You can give the form [...]

You should always get advice from a TAC expert if you are injured on the road or due to a motor vehicle. Cyclists injured in Victoria are only covered by the TAC scheme in limited situations, [...]

There are three ways a decision can be reviewed – informally, through a dispute resolution process or though the Victorian Civil and Administrative Tribunal. Get a copy of the TAC decision in [...]

Tired of being treated like a number? Sick of waiting for an update about your claim? Contact Polaris so that we can focus on your legal claim, and you can get back to your recovery.

Each case is different, but Polaris works hard to make sure that your case is finished as quickly as possible. Because you can only obtain lump sum compensation for your injuries once, the timing [...]

Polaris will make sure that you are not out of pocket when you win your claim. We do this in two ways: 1. We negotiate hard with the other side to pay the largest possible amount of your costs, [...]