There are three ways a decision can be reviewed – informally, through a dispute resolution process or though the Victorian Civil and Administrative Tribunal.
- Get a copy of the TAC decision in writing. You have 12 months after you receive the decision in writing to formally challenge the decision.
- If you want to request an informal review of the decision, write to TAC and ask them to reconsider. This does not protect your time limit to challenge the decision.
- To go through the dispute resolution process you will need a lawyer acting for you. The lawyer should give you advice on the likely outcome of challenging a TAC decision & lodge the application on your behalf. This application does protect your time limits to challenge the decision.
- Once an application to dispute the decision is lodged, your lawyer should give the TAC a statement prepared for you, and any other supporting documents.
- An informal conference will be held with the TAC to negotiate an outcome.
- If the dispute cannot be resolved as part of the dispute resolution process, you can lodge an application to have the dispute heard at the Victorian Civil Administration Tribunal (VCAT).