About Polaris Lawyers
Polaris is the name of the North Star: the first and brightest star in the night sky. Because it is stable, it has been used for centuries by explorers in navigation, and for European explorers Polaris showed the way home. We believe that at their best, lawyers serve as navigators: guiding our clients through a complex legal system.
Why Polaris?
If you’re suffering from an ongoing injury or you have a disability, you deserve the best legal representation from your personal injury law firm; whether it be in a motor vehicle accident, a workplace accident, as a result of medical negligence or due to someone else’s negligence.
At Polaris Lawyers, we are expert lawyers who provide clear advice in plain English, when and where you need it, and with no hidden costs.
We are an innovative boutique personal injury law firm combining decades of big firm expertise, with the personal service and empathy you only get with a team dedicated to you and your case.
Meet Polaris founder Nick Mann, to find out why Polaris was started and what makes it different from the big firms.
Our approach
Polaris Lawyers was started in 2017 with a simple vision – putting our injured clients first as we guide them to a great result. At Polaris personal injury lawyers we ask: how can we help? We don’t just work for you; we work with you. We listen, we advise and we act.
If you’re suffering from an ongoing or permanent injury, the legal process can feel overwhelming and complicated. Expensive legal advice is typically the last thing you need. We’re here to simplify things and support you every step of the way. For us, this means:
Top-quality personal service for every client
Keeping our promises and delivering what we say
Providing clear, plain-English advice – not legal jargon
Staying by your side every step of the way
Cost certainty – no hidden surprises
No hidden costs or fees
Know where you stand from day one with clear, transparent costs every step of the way.
No win, no fee – you only pay if you win
Upfront cost estimates – no surprises along the way
Capped fees – so you keep most of your compensation
Our commitment to you
We’re dedicated to guiding you through the legal process with care and expertise, working hard and smart to:
Maximise your compensation and protect your entitlements
Prepare your case efficiently and accurately
Resolve your claim quickly, with a focus on your needs
Client service standards
At Polaris, we see lawyers as guides, helping injured Victorians navigate the legal system. Our Client Service Standards ensure we provide clear, plain-English advice, protecting your rights and maximising compensation. We understand that legal processes can feel overwhelming, so we aim to make them as simple and stress-free as possible.
The Polaris Client Service Standards are designed to ensure that your experience with Polaris is consistently positive and meets the high standards of service you are entitled to expect from us.
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We explain how we can assist clients, and attempt to provide quality and appropriate referrals in situations where Polaris cannot assist.
We hear each of our client’s stories with empathy and respect.
We interact with our clients courteously and professionally.
We apply our personal injury knowledge and expertise to every claim.
We treat every client and their claim individually.
We will give you honest advice about the challenges in the case.
We communicate with clients in their preferred manner.
We provide our clients with clear information on how often they should expect to hear from us about their case.
We respond to phone calls, emails and web enquiries as soon as we can; no later than the end of the following working day. Our response will come from with a team member with knowledge of your case.
We keep our promises.
We advise our clients of likely timeframes for the progression of their claims, as well as key milestones.
We speak with our clients about costs and costs risks clearly, directly, and at the earliest reasonable time.
We notify our clients if an unexpected delay arises in the claim.
We tell our clients promptly if we become aware of anything which might substantially change our assessment of the compensation a client is likely to receive.
We work to make sure you keep the majority of any compensation you receive.
We listen with an open mind to our clients’ concerns and requests and do our best to help resolve them promptly.
In the unlikely event of a complaint arising, we will address this quickly with our client by ensuring we understand and respond to the issue.
Our values
Expertise — We are dedicated to excellence, cultivating and sharing our knowledge with each other and our clients.
Connect — We are connected by our shared vision of excellent client care and advocacy.
Communicate — We communicate with our clients and each other directly, honestly, clearly and in a way which is accessible.
Strategic Efficiency — We embrace new ways of working and guide our clients to the best outcomes as soon as possible.
Support — Polaris is an inclusive and supportive work environment that enables us to flourish as teams and individuals.
Empower — We are navigators who inspire and empower our clients and each other to achieve the best outcome.
Impact — As advocates we are committed to making a positive social and legal impact.
The Polaris values are more than words on a page — they’re the foundation for how we work with each other, how we serve our clients, and how we grow and improve as a business.
The Polaris values govern everything that we do.
Next steps
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Want to meet the team?
Our dedicated team combines big-firm expertise with personalised service. They have the know-how to get you the best possible outcome. Get to know them all here.
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Want to speak to one of our lawyers?
We have the knowledge and insight to get you the compensation you deserve. Get in touch today on 1300 383 825 or email us to arrange your obligation and cost-free consultation to discuss your options.