About Polaris Lawyers

We explain how we can assist clients, and attempt to provide quality and appropriate referrals in situations where Polaris cannot assist.

We hear each of our client’s stories with empathy and respect.

We interact with our clients courteously and professionally.

We apply our personal injury knowledge and expertise to every claim.

We treat every client and their claim individually.

We will give you honest advice about the challenges in the case.

We communicate with clients in their preferred manner.

We provide our clients with clear information on how often they should expect to hear from us about their case.

We respond to phone calls, emails and web enquiries as soon as we can; no later than the end of the following working day. Our response will come from with a team member with knowledge of your case.

We keep our promises.

We advise our clients of likely timeframes for the progression of their claims, as well as key milestones.

We speak with our clients about costs and costs risks clearly, directly, and at the earliest reasonable time.

We notify our clients if an unexpected delay arises in the claim.

We tell our clients promptly if we become aware of anything which might substantially change our assessment of the compensation a client is likely to receive.

We work to make sure you keep the majority of any compensation you receive.

We listen with an open mind to our clients’ concerns and requests and do our best to help resolve them promptly.

In the unlikely event of a complaint arising, we will address this quickly with our client by ensuring we understand and respond to the issue.