We are highly experienced professionals ready to help with your legal matters.

Frequently Asked Questions

What if I can’t afford to pay for legal advice?

You don’t need money to get the best possible representation. We will give you free and clear initial legal advice – when and where you want it – and can then offer to act for you on a No Win No Fee basis with no hidden costs or charges, no legal jargon.

How do I get advice if I’m in hospital or having difficulty with transport?

Rest easy! At Polaris, we’ll be happy to visit you and give you free, no obligation advice in your home, hospital or another place you choose.

What if I don’t have a claim?

Polaris gives you free initial advice about whether you have a potential claim for compensation. If we believe that you are unlikely to have a claim, we will give you that advice, and you won’t have paid a cent.

If we think you’ve got a claim for compensation – we will investigate your claim and give you more detailed advice. If at that stage our advice is that your claim will not succeed – you can walk away, free of charge.

You’ve got nothing to lose by calling Polaris to find out where you stand

When should I make a claim?

It is important to get legal advice as soon as possible once you have been injured.

There is likely to be valuable evidence which should be collected soon after an injury or accident.

Also, strict time limits apply to bringing personal injury claims in Victoria, so you should act fast to make sure you’re getting your full entitlements.

The time limits vary depending on how you were injured but strict time limits apply to personal injury claims in Victoria.

Polaris can give you legal advice and support so that you don’t miss out on your entitlements.

Contact Polaris so that we can focus on your legal claim, and you can get back to your recovery.

I just want to focus on my recovery.

Perfect – let Polaris do the legal work to make sure that your entitlements are protected, while you focus on your health and treatment.

And if you make a full recovery and no longer want to make a claim – then you can stop the claim, no charge, no obligation.

Then we’ll arrange to give you a call over the months that follow to see if you need any further help.

I’ve never been through this before and it seems complicated, should I bother pursuing a claim?

Getting legal advice is very important if you’ve been injured.

The law is complex. The problem is that most lawyers don’t give advice to clients in plain English, making it sound more complex than it needs to be.

At Polaris, we pride ourselves on helping our clients understand the law, and guiding them through the legal process.

We’ll give you clear and honest advice about whether or not you have a claim that we can investigate for you.

Why should I choose a personal injury specialist?

Personal injury law is not straightforward, and your case is important. It is important that you get advice from a lawyer who specialises in the field so that your case can be investigated without delay, without any wrong turns.

Polaris lawyers are leading experts in personal injury matters, with a track record of getting great results for our clients.

Will I be out of pocket if I lose?

This is highly unlikely.

If you lose your case, Polaris won’t charge you for the work done on your claim.

In the highly unlikely event that your case goes to Court and is unsuccessful, you may be ordered to pay the costs of the other side. We update you every step of the way, and tell you if there is a risk that your case is likely to go to Court. Polaris carefully guides clients through the legal process, working hard to prepare cases so that our clients don’t need to go to Court to get the best possible outcome.

How do my lawyers get paid? Will they take a percentage of my compensation?

When Polaris helps you to win your case, the other side (usually an insurer) will be required to pay a portion of your costs.

The “gap” in fees not paid by the other side will be paid by you from your compensation.

Polaris lawyers does not charge you a percentage of your payout.

In fact, so that you have peace of mind about the costs in your case – Polaris charges on a “fixed fee” basis and caps the costs you pay. This means that the costs you pay will be the same if your compensation is $100,000 or $1,000,000 and that you should get the majority of any compensation payment in your hand.

What if the fees are more than my compensation?

Polaris will make sure that you are not out of pocket when you win your claim.

We do this in two ways:
1. We negotiate hard with the other side to pay the largest possible amount of your costs, so that you pay less;
2. We will reduce our fees to make sure you keep the majority of your compensation.

How long does a claim normally take?

Each case is different, but Polaris works hard to make sure that your case is finished as quickly as possible.

Because you can only obtain lump sum compensation for your injuries once, the timing of your lump sum claim will depend on when your injuries stabilise. For this reason, many injuries claims take between 1 to 2 years to resolve.

This does not mean that you should wait to start your claim. There is plenty that Polaris can do to prepare your case and assist you in the meantime. For example, in motor vehicle accident claims, we can assist in getting you weekly wage payments and medical benefits in a matter of weeks.

In all our cases, Polaris begins preparing your case and will give you updated advice about whether your case is likely to succeed.

Polaris works hard to make sure that your claim is investigated and prepared while you focus on your recovery.

What can I do if I’m not happy with my current lawyer?

Tired of being treated like a number? Sick of waiting for an update about your claim?

Contact Polaris so that we can focus on your legal claim, and you can get back to your recovery.

Need Advice?

If you can’t find the answer you are looking for or need some more information please contact us on the details below.


With over 30 years combined experience in personal injury law we have the knowledge and insight to get the best outcomes for our clients.

Take the stress out of pursuing a claim and focus on your recovery. We are a compassionate and understanding team with no hidden fees or charges, free initial advice when and where you need it.

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