How do I challenge a TAC decision?

There are three ways a decision can be reviewed:

• informally;
• through a dispute resolution process; or
• though the Victorian Civil and Administrative Tribunal (“VCAT”).

• Get a copy of the TAC decision in writing.
• You have 12 months after you receive the decision in writing to formally challenge the decision.
• If you want to request an informal review of the decision, write to TAC and ask them to reconsider. This does not protect your time limit to challenge the decision. We recommend you seek advice from a lawyer experienced in TAC claims before writing to TAC yourself.
• To go through the dispute resolution process, you will need a lawyer acting for you.
• Your lawyer should give you advice on the likely outcome of challenging a TAC decision and they should lodge the application on your behalf.
• Once an application to dispute the decision is lodged, your lawyer will provide the TAC with a statement prepared for you, in consultation with your lawyer, together with any other supporting documents.
• An informal conference will be held with the TAC to negotiate an outcome.
• If the dispute cannot be resolved as part of the dispute resolution process, you can lodge an application to have the dispute heard at the Victorian Civil Administration Tribunal (VCAT). You should engage a lawyer to assist you with this.