What Does Innovation Mean for Polaris Clients?

Why This Matters for Clients?

• Advice is delivered electronically (unless requested), documents are immediately available, and you don’t spend a week waiting for the postie to deliver important documents.
• Court documents and letters to insurers are lodged electronically, saving us time and saving our clients money.
• Large law firms spend millions of dollars archiving paper files of old matters.
• We’ve saved thousands of hours, dollars and trees by going online – and our clients share those benefits.

Why This Matters for Clients?

• Remote working for our teams means that we can attract top quality personal injury lawyers like Rebecca Maplesden, who work well and happily, under flexible working conditions.
• It means that we don’t need to spend thousands of extra dollars on office space – lower overheads means more savings for clients.
• Lastly, remote legal practice means portable legal advice. Our legal teams can come to you for advice and assistance; meaning you don’t have to navigate a trip to a city office to get top quality legal advice.

Why This Matters for Clients?

• The expert team that works on a client’s claim is constantly thinking about innovative ways to improve the experience for their clients.
• The drive for innovation is centred around the client and their needs, not around the firm.
• The best ideas rise to the top, regardless of whose they are.
• Innovation that improves clients’ experience is owned and executed by everyone at Polaris, not just by partners or consultants.

Why This Matters for Clients?

• Clients can book an appointment with their lawyer online.
• Clients can choose how and where they want to be contacted.
• Clients elect to receive advice in person, in print, by phone or via a short-recorded video which is sent to them by text.

Why This Matters for Clients?

• Large law firms will often work hard to protect what they know about the law, so that they can charge a premium for giving advice.
• Polaris makes information about personal injury claims openly available to potential and existing clients in a variety of formats including infographics, website content and video/webinar.
• We believe that if people are aware of their legal rights and are empowered to get the help they need, they will be more likely to engage the people who helped them.
• Polaris has developed a free Artificially Intelligent chat bot. Visit our ‘Health Complaints Assist’ online chat here. It’s a simple interface which helps people make complaints about their healthcare, including aged and mental health care.
• Polaris has also developed a free, confidential chat bot which helps people get started with a TAC claim. View ‘Getting started with your TAC claim’ here.

Imagine how frustrating it would be to go to a store to buy a toaster, only to find that the price tag said: “Something between $4 and $100” and the price depended on factors that weren’t explained to you.

We avoid confusion and frustration about the costs that you pay when you win your case, by making sure that our ‘No Win No Fee’ cost agreements:

• are in plain English so you can be sure there aren’t any tricks or traps;
• cap the costs that you pay so that you know you won’t get bill shock; and
• don’t include any fine print fees or charges (such as a “loading” or “uplift” on the costs)